Grievance redressal
Operated by Feinit Consulting & Integration Services (the Zittru brand)
Last updated: June 2026
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, Feinit Consulting & Integration Services (operating the Zittru brand) has appointed a Grievance Officer for user complaints relating to the platform.
Grievance Officer
Email: grievance@zittru.com
General support: hi@zittru.com
Timelines
- Acknowledgment: within 48 hours of receiving a complaint.
- Resolution target: within 30 days, or as required by applicable law.
What to include
Your name, registered email or phone, booking ID (if any), and a clear description of the issue. For damage claims, see our Refund Policy (48-hour reporting window, ₹5,000 total per booking cap for personal effects unless a future product states otherwise).