Refund Policy

Operated by Feinit Consulting & Integration Services (the Zittru brand)

Last updated: June 2026

Cancellation refunds

Cancelled 24+ hours before pickup: full refund.
Cancelled within 24 hours of pickup: 50% refund.
No-show or cancelled after pickup: no refund.

Rescheduling

One free reschedule is supported when requested before cutoff and where route capacity exists. Additional changes may carry a rescheduling fee.

Damage or loss claims

Raise claims within 48 hours of delivery with your booking ID. We review pickup/delivery photos, seal condition, and route logs. Compensation for personal effects is capped at ₹5,000 total per booking (all bags combined) unless a future product states otherwise — see Section 15 of the Terms of Service. Itemized commercial invoices are not required; mis-declaration or prohibited contents may void claims.

Refund processing timeline

Approved refunds are typically processed in 2–3 working days. Sundays or bank holidays can add an extra day depending on your payment provider.

Refunds are credited to the original payment method. For help, write to hi@zittru.com.